AQ77 Privacy Policy

1Introduction

AQ77 ("AQ77," "we," "us," or "our") operates the online gaming and sports betting platform accessible at https://aq77.org (the "Platform"). We are committed to protecting the privacy and personal data of all users, particularly our Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and throughout the Philippines.

This Privacy Policy ("Policy") describes how AQ77 collects, uses, stores, shares, and protects personal information in connection with your use of the Platform. It also describes the rights you have in relation to your personal data and how you can exercise those rights.

This Policy applies to all users of the AQ77 Platform, including registered account holders, visitors who browse the Platform without registering, and individuals who contact AQ77 through any channel. By accessing or using the AQ77 Platform, you acknowledge that you have read and understood this Privacy Policy.

AQ77 processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations, as well as any other applicable data protection laws.

2Data We Collect

2.1 Information You Provide Directly

When you register an account, use the Platform, or contact AQ77, we collect personal information that you provide directly, including:

• Identity data: Full legal name, date of birth, nationality, and government-issued identification details submitted during identity verification.
• Contact data: Email address, mobile number, and residential address in the Philippines.
• Account credentials: Username and encrypted password.
• Financial data: Payment method details including GCash account references, PayMaya account references, BPI, BDO, or Metrobank account information used for deposits and withdrawals. AQ77 does not store full bank account numbers or card numbers on its servers.
• Communications: Records of your correspondence with AQ77 customer support, including chat logs and email exchanges.

2.2 Information Collected Automatically

When you access the AQ77 Platform, we automatically collect certain technical and usage data, including:

• Device and technical data: IP address, device type, operating system, browser type and version, and unique device identifiers.
• Usage data: Pages visited, games played, bets placed, session duration, click patterns, and navigation paths within the Platform.
• Transaction data: Records of all deposits, withdrawals, wagers, bonuses, and account balance changes.
• Location data: General geographic location derived from your IP address. AQ77 does not collect precise GPS location data.

2.3 Information from Third Parties

AQ77 may receive personal data about you from third-party sources, including identity verification service providers, payment processors, fraud prevention services, and analytics providers. This information is used to supplement the data we hold about you and to improve the accuracy of our records.

3How We Use Your Data

AQ77 uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your AQ77 account, including processing your registration and verifying your identity.
• Service delivery: To provide access to games, sports betting markets, and all other features of the AQ77 Platform.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods in PHP.
• Legal and regulatory compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering obligations, age verification requirements, and gaming regulatory requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized access, and other prohibited conduct on the Platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible gaming: To monitor gaming activity and identify patterns that may indicate problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the AQ77 Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time through your account settings.

4Legal Basis for Processing

AQ77 processes your personal data on the following legal bases under applicable data protection law:

• Contractual necessity: Processing that is necessary to perform the contract between you and AQ77, including account registration, service delivery, and payment processing.
• Legal obligation: Processing that is required to comply with applicable laws and regulations, including identity verification, anti-money laundering checks, and regulatory reporting.
• Legitimate interests: Processing that is necessary for AQ77's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent, including the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5Sharing Your Data

AQ77 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

5.1 Service Providers

AQ77 engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, and banking partners), identity verification providers, cloud hosting providers, customer support platforms, and analytics services. These providers are contractually bound to process your data only on AQ77's instructions and in accordance with applicable data protection law.

5.2 Regulatory and Law Enforcement Authorities

AQ77 may disclose your personal data to regulatory bodies, law enforcement agencies, or other government authorities where required by applicable Philippine law, court order, or regulatory requirement. This includes disclosures required under anti-money laundering regulations and gaming regulatory frameworks.

5.3 Business Transfers

In the event of a merger , acquisition, or sale of all or substantially all of AQ77's assets, your personal data may be transferred to the acquiring entity as part of that transaction. AQ77 will notify you of any such transfer and the privacy practices of the acquiring entity before your data is transferred and becomes subject to a different privacy policy.

5.4 International Transfers

Where AQ77 transfers your personal data outside the Philippines, we ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and its implementing rules. Such safeguards may include contractual clauses approved by the National Privacy Commission of the Philippines.

6Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit the AQ77 Platform. They allow the Platform to recognize your device, remember your preferences, and provide a more personalized experience. AQ77 also uses similar tracking technologies such as web beacons and local storage.

6.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Used to remember your preferences such as language settings, display options, and previously entered information to improve your experience on AQ77.
• Analytics cookies: Used to collect aggregated, anonymized data about how users interact with the Platform, helping AQ77 identify areas for improvement and measure the effectiveness of features.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of AQ77's marketing campaigns. These are only placed with your consent.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the AQ77 Platform. Strictly necessary cookies cannot be disabled as they are essential to the operation of the Platform.

7Data Security

AQ77 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and AQ77's servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls ensuring that only authorized AQ77 personnel with a legitimate need can access personal data.
• Regular security assessments, vulnerability testing, and penetration testing of the Platform infrastructure.
• Incident response procedures to detect, contain, and respond to data security incidents in a timely manner.
• Staff training on data protection obligations and secure data handling practices.

While AQ77 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. AQ77 cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your AQ77 account credentials and for notifying AQ77 immediately if you suspect any unauthorized access to your account.

8Data Retention

AQ77 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or as necessary to fulfil the purposes described in this Policy. Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial regulations.
• Customer support records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.
• Technical and usage data: Retained in aggregated or anonymized form for analytical purposes after the applicable retention period for identifiable data has expired.

When personal data is no longer required, AQ77 will securely delete or anonymize it in accordance with our data disposal procedures.

9Your Rights

Under the Data Privacy Act of 2012 of the Philippines and other applicable data protection laws, you have the following rights in relation to your personal data held by AQ77:

• Right to be informed: The right to be informed about how AQ77 collects and uses your personal data, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data AQ77 holds about you, along with information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data AQ77 holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to AQ77's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on AQ77's legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where processing is based on your consent or a contract.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact AQ77's data privacy team using the contact details provided in Section 12 of this Policy. AQ77 will respond to all verified requests within the timeframes required by applicable law. AQ77 may need to verify your identity before processing your request.

If you are not satisfied with AQ77's response to your data privacy request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

10Children and Minors

AQ77 does not knowingly collect personal data from individuals under the age of 21. If AQ77 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you believe that AQ77 may have inadvertently collected data from a minor, please contact us immediately using the details in Section 12.

AQ77 employs age verification procedures during the registration process and reserves the right to request documentary proof of age at any time. Parents and guardians are encouraged to monitor the online activities of minors in their care and to use appropriate parental control tools to prevent access to gambling platforms.

11Changes to This Policy

AQ77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features of the Platform. The date of the most recent revision is displayed at the top of this Policy.

Where changes are material, AQ77 will notify you by posting a prominent notice on the Platform or by sending a notification to your registered email address before the changes take effect. Your continued use of the AQ77 Platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how AQ77 protects your personal data. If you disagree with any changes to this Policy, you should discontinue use of the Platform and may request closure of your account.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or AQ77's data processing practices, please contact our Data Privacy Officer. AQ77 is committed to addressing all privacy-related enquiries promptly and transparently.

You may reach AQ77's Data Privacy Officer by email at: [email protected]

For general support enquiries, you may also contact our customer support team at: [email protected]

Email addresses on this page are displayed as plain text for reference only and are not clickable links. AQ77 aims to respond to all privacy-related requests within fifteen (15) business days of receipt.